Customers’ Comments
What Our Customers Say About Service Level Management With INFRA-XS
“Our customers’ daily challenge is to provide their users with premium IT services. With INFRA-XS and the Geyer & Weinig team they have a dedicated partner to reach this optimum.”
Axel von Dielingen, Geyer & Weinig GmbH
itelligence AG
The Bielefeld-based itelligence AG is one of the large SAP outsourcers in Germany. Their clientele not only consists of medium-sized companies, but also includes big corporations – like Randstad, Germany’s leading human resources consulting firm.
When they had to decide which tool to adopt for Service Level Management, itelligence opted for INFRA-XS; it was essential to have a professional monitoring tool at hand that provided results which could not be questioned.
“We have chosen a tool that is flexible enough to cover different situations at the customers’. It would be fatal for CC operations if we had to use different tools for one and the same task.”
Martin Wessel – Outsourcing Competence Center
Vienna City Administration
Assisted by the latest information and communications technology (ICT), the Vienna City Administration provides the technical preconditions for an efficient public services-orientated urban administration. This applies in particular to the IT department, which provides more than the ‘naked’ ICT infrastructure.
The IT team benefits from end-to-end monitoring with INFRA-XS: a conclusive reporting supplies them with the basis for SLAs.
“Now, we have a basis for the negotiation of Service Level Agreements – covering not only technical procedures and services, but the entirety of business processes.”
Christian Altenberger – ICT Operations
BAWAG P.S.K.
BAWAG P.S.K. (Bank für Arbeit und Wirtschaft und Österreichische Postsparkasse AG) is – measured by total assets – one of Austria’s largest banks and, as legal successor of the postal savings bank, the house bank of the Austrian Republic.
EVN AG
The Austrian-based EVN Group (Energieversorgung Niederösterreich) is the largest supplier of electricity, natural gas, and heat in Lower Austria. The company also plays a major role as an electricity supplier in Macedonia and Bulgaria.
Deutsche Telekom AG
INFRA-XS was introduced at Deutsche Telekom AG’s landline unit within the framework of a customer-oriented Service Level Management. Together with the Telekom, “AnITA” was developed – an approach to view and assess the IT infrastructure’s essential components as well as the overall interaction of all its major modules from an end user’s view. “AnITA” works along the lines of Deutsche Telekom’s business processes and includes more than 50 mission-critical applications.
“The users don’t care if the respective components are running correctly – they want to know whether they can work with the application or not.”
Eriks Kalnins – Information and Process Management
SLM with INFRA-XS at a Well-Known Automobile Manufacturer’s
SLM with INFRA-XS true to the motto “Formula 1 in IT”: An excellent application performance and the permanent availability of central business processes at the users’ workplaces – these are the objectives of a comprehensive end-to-end monitoring of mission-critical applications in production, marketing, administration, and accounting.
Here are some more of our customers:
