Best Management Practice 2014: A Different Kind of Congress Participation

IT Quality on the BMP Congress#14: A Different Kind of Congress Participation by GW IT

How does one get the participants of a congress to take an interest in pretty uninspiring topics, like IT quality and stability, or end-to-end performance, when motivational strategies, playful learning, and personal networking are the focus of attention?

The Best Management Practice Congress (, 2014 held in the middle of the wonderful park of Bad Neuenahr, is an event that stands out from the mass of conferences around IT service management because of inspiring moments, unconventional ideas, and a consequent thinking outside the box.

So, the challenge was to present the benefits of perfomance optimisation, IT quality enhancement, an effective troubleshooting, and the efficient implementation oThe GT3 Racing Car Arrivesf stability patterns in a broader way than only through a fair stand, lectures, product demos, and talks with customers and interested parties. GW IT solved this task with two lectures that were anything but commonplace, and a demonstration of how in motorsports, performance can be optimised by the IT – a particular highlight since the illustrative object was a professional racing car: the GW IT Racing Team’s winning car, fresh from the double victory at the ADAC GT Masters races in Zandvoort, NL. This way the congress participants had the chance to not only get information on how to achieve performance optimisation and IT quality enhancement, but also experience the issues ‘at the living object’ – an offer that was taken with much enthusiasm.

Performance Optimisation – in the Halls as Well as Outside
Stand No. 23Starting on Wednesday morning, GW IT at our stand could provide interested people with information on our current product portfolio and talk about upcoming projects and challenges.
At our live demo stations, we showed how INFRA-XS® InSight can provide valuable insights in IT performance, and which possibilities for business analyses our newly introduced software, QMON/Pro, offers with regard to big, complex data.

What we also showed at our stand was brand-new footage of the successful racing weekend in Zandvoort; and outside the halls, Niko Wiegel and Axel von Dielingen provided interesting and exciting details on the inner workings of a GT3 racing car.
Come and Have a LookTouching Expressly Welcomed

Thursday – GW IT’s Lecture Day
Axel von Dielingen at the Lectern
For the GW IT staff, the congress with its interesting and up-to-date lectures was an ideal opportunity to catch up on the current situation in and around IT service management.

Axel von Dielingen, in addition to his scheduled lecture on “Gaps in Service Management of Smartphones and Tablet PCs”, spontaneously took over when another speaker dropped out. This ‘gap’ he filled with an entertaining presentation on the topic “IT in Motion – Software in Motorsports” – in front of a large number of motorsport aficionados, he depicted some interesting aspects regarding the synergies between IT and motorsports.

Lottery of VIP Tickets a Great Success
At the congress, the participants could take part in a lottery, with the chance to win 5×2 VIP tickets for an ADAC GT Masters race at the Nürburgring or at the Hockenheimring, or the top prize: two rides in a racing taxi. More than 80 persons threw their business cards into our lottery boxes – thank you very much for your participation.

At the closing event, on Friday, we could draw the winners and congratulate them on the spot. We are looking forward to an exciting day at the races with them.
The Winners of the VIP Tickets for the ADAC GT Masters Race at the Hockenheimring, with Axel von Dielingen